Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right. The claim must be made within 3 days counting from when it was delivered.
To be eligible for a refund/exchange/return on a defective item, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start such a request, you can contact us at support@dukantodoor.com
Though we strive to give you a great customer experience each time you shop with us, if you are not 100% satisfied with your purchase, no worries, you can return the product back to our warehouse in Karachi in exchange for a voucher.
We mean what we say! All you need to do is email at support@dukantodoor within 3 days, counting from the day of receiving your order.
However, you must understand that we can’t bear a loss either; so the exchange of products will be accepted only if the products are returned in a saleable condition, in the same way they were delivered in with all their packaging and/or tag(s) intact.
The claim of exchange can be rejected if item(s) are found to be stained, worn, perfumed or modified from their original condition when they reach us, in which case the buyer will not be compensated.
Once your exchange is approved, please send the exchange items back at our Karachi warehouse with your original order ID mentioned clearly on top of it. The items should reach us no later than 10 days after your request has been approved.
We’ll issue you a voucher of the amount after inspection that you can use at any of your future purchases.
Expiry will be up till a period of 3 months.
For an exchange to take place, the item(s) must be in the same condition they were delivered in with all their packaging and/or tag(s) intact. The claim of exchange can be rejected if the item(s) are found to be stained, worn, or modified from their original condition when they reach us, in which case the buyer will not be compensated and will be charged for shipping the items back.
Customers are responsible for any courier charges incurred during the exchange process due to change of mind.
The entire end-to-end process might take up to 15-20 days.
All LCD displays are calibrated differently hence we cannot guarantee how the color looks on our screen, whether viewed through a laptop or cell phone device, matches exactly what’s displayed on your screen. All display screens deliver a different display experience hence exact color representation to real life is often difficult.
Although we try our best to capture colors as close as possible to how they appear in real, we cannot guarantee a hundred percent match. The difference between different display screens is minimal but beyond our control.
Please refer to our instagram stories and video posts whenever you’re looking for more angles. You may also contact our social media manager and provide pictures of your dresses for assistance.
Please don’t mistake the color name to what you think it might look like. For example a color named Ruby might not exactly look like the Ruby lipstick you have. Similarly, if two products are names Ruby, they may not be exactly the same color as it would depend on the material/design they carry. You may always contact our customer support for similar queries.
Strict action will be taken against all who don’t pay delivery charges after the parcel is dispatched and you refuse it. There are charges that have to be paid when sending out the parcel hence please place orders mindfully. If you refuse the parcel after dispatching, on doorstep or otherwise after the rider has reached your city and place of delivery, client stands liable to pay the costs associated with it. In case of parcel refusal, you need to pay Rs 250 delivery charges and we’ll cover the rest of the loss (marketing, labour and packaging).
Once you refuse a parcel on doorstep, delivery charges will be taken in advance if you want to place an order again.
By making a purchase from our website, you agree to comply by the above policy.
